Plans and billing

Clava has three plans: Free, Pro and Ultimate. Everyone starts with a free trial of Ultimate (see Sign up for Clava). The pages for plans and billing are in Configuration, in the menu group Account, so administrators open them (see Team roles).

The plans

The page Choose Plan shows the current prices. You pay monthly or yearly; the yearly price is lower.

Prices exclude VAT where it applies; the exact total is shown when you pay.

What the plans include, in short:

On Choose Plan, each plan card also lists its booking calendars, its number of team members and whether it includes the Editor and Reader roles. The team limits are enforced: see How many people your plan includes.

Choose or change your plan

1. In Configuration, open Choose Plan in the group Account.

2. Fill in your billing details first. If they are missing, an amber note (1) at the top has a link to them, and you can't pay before they are complete.

3. Choose Monthly or Yearly (2). Yearly shows how much you save.

4. Click Subscribe on the plan (3) you want.

   

5. Pay on the secure page that opens. Where the plan offers it, you can choose Pay by bank transfer instead of the card: Clava then emails you an offer with the payment details, and your plan starts when the payment is confirmed, which can take a few business days.

Once you pay for a plan, Choose Plan leaves the menu. Use Change Plan on the dashboard card Your Subscription instead (see The dashboard). It opens the same page, where the button on a plan now says Switch to this plan.

• Paying by card, a change takes effect at once and the difference is invoiced automatically.
• Paying by bank transfer, a change takes effect at your next renewal.
• You can't switch between monthly and yearly billing on a running subscription. Cancel it, and choose the new cycle when it ends.
• Cancel Subscription on the dashboard card ends the plan after the period you have paid for. Then your account moves to the Free plan. Nobody on your team loses access (see What happens to your team on a smaller plan).

The free trial

A new account gets a 14-day trial of everything in Ultimate, with no credit card. On the dashboard the card Your Subscription counts the days down. Without a choice, you stay on the Free plan when it ends; nothing is charged by itself. In the menu, features that only the trial gives you carry the badge TRIAL.

What the locks and "Upgrade" notes mean

When something isn't part of your plan, Clava tells you where you meet it instead of hiding the whole menu.

• PAID next to a menu item — you can open the page and try it, but the plan doesn't cover everything. For example, on Free you can build menus and offers, and publish them only on Pro or higher.
• TRIAL next to a menu item — you have it because of the trial. After the trial it is locked unless your plan includes it. On pages that show it, a blue box Trial Feature says so and has Choose a Plan.
• A yellow box with a lock, for example "Available on Pro plan", names the plan that unlocks the feature and has the button Upgrade Now, which opens Choose Plan.
• A lock and "Upgrade" on a step of the dashboard checklist — that step isn't in your plan.
• Some pages don't show up in the menu at all until your plan includes them.

What happens to your team on a smaller plan

The people on your team follow your plan, and Clava keeps to the numbers:

• Everyone with access takes a place, you included. When all places are taken, Add user in User Access is greyed out until you free a place or choose a larger plan.
• Editor and Reader are part of Pro and Ultimate. Without them, only Admin can be given.
• Moving to a smaller plan — a lower plan, a cancelled subscription or the end of the free trial — never removes anybody and never takes anybody's access away. Everyone who is in stays in, with their role. You just can't add anyone new until the team is under the limit again, either by removing people or by choosing a larger plan.

More about adding and removing people in Team roles.

Your billing details

Billing Details, in the group Account, says to whom Clava writes the invoices. They appear on every invoice and decide how VAT is charged.

1. Choose the Customer type (1): Business (B2B) or Private individual (B2C).
2. Type the Legal name (1) exactly as it should be on the invoice, and a Billing email (2) of the person who handles your invoices.
3. Choose your Country (2). Type the VAT ID / OIB (3) with the country prefix, for example HR and your OIB. An EU business outside Croatia with a valid VAT ID is invoiced without Croatian VAT (reverse charge). After you save, Clava shows the result of checking the number below the box.
4. Fill in the Billing address (4): both address lines, City and Postcode.
5. Click Save billing details (5).

You can change them later.

Your invoices

Billing History, in the group Account, lists every invoice.

• Each row shows the Invoice Date, Invoice No., Amount, VAT and the Status: paid or unpaid.
• Download PDF (3) gets you the invoice to keep or to send to your accountant.
• The search (1) finds an invoice by its number, and the funnel filters by status. Click a column title with an arrow to sort by it.

Until you pay for the first time the page says "No invoices yet." Questions about an invoice go to Support, with the category Billing.

Related

• The dashboard
• Team roles
• Support