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Clava Help

Venue setup

Set up each of your locations — name and contact details, address, policies, colours, links, bookings, vouchers, events, floors and tables.

13 articles 75 min read

In Venue Setup you describe each of your locations once, and the rest of the system uses it: your website, your booking page, your confirmation emails and your team's booking screens. Everything is grouped into tabs, and each tab is saved on its own.

New here? Start with What Venue Setup is for, then go through the tabs from top to bottom.

All articles

  1. 1 What Venue Setup is for Describe each of your locations once — name, address, policies, colours, bookings, tables — and Clava uses it on your website, booking page, emails and team screens. 5 min read
  2. 2 Venue profile Set the name, the languages and the contact details of your location — the basics your website, your emails and your booking page rely on. 6 min read
  3. 3 Address and map Tell Clava where your location is — the address your guests read and the exact spot on the map. 4 min read
  4. 4 Policies and legal texts Write down what guests should know about arriving late, cancelling and paying — once for each language — and Clava adds it to their confirmation email and booking page. 6 min read
  5. 5 Branding and colours Add your logo, choose your colours and your font, and give your booking page and your website the same look. 7 min read
  6. 6 Website and social media links Add the address of your own website and your social media profiles, so guests can find you online from their booking confirmation. 4 min read
  7. 7 Photos for your location Upload, crop and manage your location's photos on the Gallery & Media tab — the same photo library as the website editor's Media tab. 3 min read
  8. 8 Bookings and guests Choose the booking calendar your location uses, and decide whether the booking form shows the optional marketing and regular-guest (patron) tick boxes. 5 min read
  9. 9 Guest feedback and reviews Ask guests for a review the day after their visit, add your own message, send them on to Google or TripAdvisor, and thank them with a voucher. 5 min read
  10. 10 Vouchers at a location Let guests type a voucher code when they book, and hand out vouchers by themselves — a welcome gift after the first visit, a reward every few visits, a thank-you for a review. 7 min read
  11. 11 Event and celebration requests Let guests send you an enquiry for a birthday, a company dinner or another celebration, choose who in your team is told, and see what happens after a request arrives. 7 min read
  12. 12 Floors and tables Describe the rooms and tables where your guests sit, so Clava knows how many guests fit and which times it can offer when someone books online. 9 min read
  13. 13 Connect your own website (API) Give your web developer the details they need to show the Clava booking form on your own WordPress website, and learn what happens if you create a new secret key. 7 min read