Help centre
How can we help?
Simple step-by-step guides with pictures, for you and your team.
Topics
Bookings
Run the day's bookings — the dashboard, the booking board, new and changed bookings, the restaurant views and messages from guests.
- Booking Management at a glance
- The Booking Board
- Add a booking
- Change, move or cancel a booking
- The restaurant views
Organiser area
For couples and hosts planning a wedding or party — sign in, keep the guest list, ask questions, collect gifts, plan the seating and look after your party website.
Party Management
Run the parties, weddings and company dinners your venue hosts — requests, the party list, room layouts, guest lists and the sheet for the day.
Events
Run your own evenings — a wine tasting, live music, a stand-up night — with tickets or free sign-up, a guest list and check-in at the door.
Event series
Run a regular meetup for the same people — members who sign up once, a website of its own, meetups they book, and an organiser who looks after it all.
- Event series at a glance
- Members
- Member profiles
- Meetups of a series
- Hiring rooms to a series organiser
Website editor
Build and update your restaurant's website yourself — pages, texts, photos and colours — and publish it when you are happy.
Venue setup
Set up each of your locations — name and contact details, address, policies, colours, links, bookings, vouchers, events, floors and tables.
Booking calendars
Decide when guests can book online — opening periods, booking rules, closed days, and who gets a copy of the emails.
Menus
Build the menus of your restaurant or café — set menus and à la carte, with courses, dishes, prices, allergens and languages — and decide where and when your guests see them.
Offers
Create deals for your guests — a lunch discount, a weekend brunch at a fixed price, a happy hour — and decide when they apply, where guests see them and how to keep old ones for later.
Vouchers
Make promo codes, personal vouchers and gift cards, hand them to your guests, honour them at the table and let guests keep all their vouchers in one wallet.
Email templates
Change the wording of the emails Clava sends for you — booking confirmations, party and event emails, vouchers — in every language, and keep your own text safe from updates.
Your account
Sign up, sign in, your profile, your team and its roles, the dashboard, your plan and invoices, and how to reach support.